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people skills

people skills

People Skills - Selling with Confidence

In a retail environment it is all too easy to focus all your efforts on the products and ignore the people. The ability to turn an enquiry or a conversation with a customer into additional sales is a central skill for Salespeople and their Supervisors. This course helps people learn when to offer help, and how to encourage people to buy. Opening conversations, asking the right questions, and closing the sale will all be discussed and practised on this stimulating day.


AIMS TO:

Participants will be better able to :-
  • Recognise the dangers of stereotyping customers
  • Use verbal and non-verbal behaviour effectively
  • Listen effectively to customers - using questions to accurately establish needs
  • Handle complaints successfully
  • Review key consumer legislation

COURSE CONTENT

  • Customer care - why it is important
  • Selling skills
  • Why people buy
  • Features into benefits
  • Questioning and listening skills
  • Linked sales
  • Sales practice
  • Complaint handling
  • Consumer law - an introduction


> Contact us to discuss how people skills can help you
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