Negotiation is not just about buying and selling. It is a transaction which happens daily with everyone we deal with. This course will enable you to prepare for, and conclude, negotiations leading to better outcomes for the organisation – and strong, long term relationships with customers, suppliers and colleagues.
AIMS TO:
- Participants will be better able to :-
- Identify the four phases of negotiation
- Prepare a case for negotiation
- Use methods of communication more effectively
- Bargain to obtain a win/win agreement
COURSE CONTENT:
- The process for negotiation
- Planning your preparation
- Opening the discussion
- The art of listening
- Asking the right questions
- The proposal
- Bargaining
- Types of tactics – how to use & counter
- Recognising power sources
