Negotiation Skills

Negotiation is not just about buying and selling. It is a transaction which happens daily with everyone we deal with. This course will enable you to prepare for, and conclude, negotiations leading to better outcomes for the organisation – and strong, long term relationships with customers, suppliers and colleagues.


  • Participants will be better able to :-
  • Identify the four phases of negotiation
  • Prepare a case for negotiation
  • Use methods of communication more effectively
  • Bargain to obtain a win/win agreement


  • The process for negotiation
  • Planning your preparation
  • Opening the discussion
  • The art of listening
  • Asking the right questions
  • The proposal
  • Bargaining
  • Types of tactics – how to use & counter
  • Recognising power sources

Comments are closed.