Management Training - Management Development
THIS COMPREHENSIVE PROGRAMME was originally developed from the results of research to establish what Managers in Garden Centres need to be able to do. It is designed to provide a broad grounding in the skills needed to supervise a team, and manage a department or a centre.
AIMS TO
- Develop the skill and confidence to build and lead a successful team
- Equip people to communicate effectively at all levels
- Enable the systematic planning and organising of routine work projects, and their own time
- Establish good practice in recruiting and training suitable people
- Highlight legal responsibilities, and create guidelines to reduce liability
- Focus on proactive steps to enhance financial performance in their area
ACHIEVED BY
- A 2 day residential programme followed by nine 1 day units spread over one year
- Projects - units which are designed to encourage the application of learning, while not using up too much time
- A group of people with similar roles becoming a valuable resource and sounding board for ideas during and after the course
|
OVERVIEW
Unit 1 - Leading and Working as a Team
Building a good team
Group Dynamics
Team Roles
Delegation
Leadership Style
Trust between teams
Unit 2 - Planning and Organising Work
Setting or clarifying aims
Planning Task achievement
Work study and improvement techniques
Unit 3 - Making Yourself Most Effective
Identifying work and personal goals
Setting priorities and managing workload
Techniques to improve time use
Unit 4 - Communicating Successfully
Establishing a working network
Using questions and listening well
Behaving assertively in all situations
Unit 5 - Specialised Communications
Presenting ideas persuasively
Contributing to consensus in meetings
Handling complaints successfully
Unit 6 - Finding and Keeping the Right People
Defining a job and the ideal person to do it
Attracting the right people and interviewing skills
Successfully inducting new people into the team
Unit 7 - Getting the Best From Staff
Appraising staff performance
Delivering practical instruction and coaching
Motivating staff and deal with problems that arise
Unit 8 - Staying Inside the Law
Responsibilities under Health and Safety Law
Rights of employees
Steps to improve security
Unit 9 - Generating More Profit
Creating new ideas for promotion and display
How to make selling a part of good service
Understanding basic measures of financial success |
> Contact us to discuss how management training can help you
