An Insight Into Your Business and Your People

To know what to do, first you need to know where you are - and what challenges you are up against. At Cedar Associates we use a variety of diagnostic tools to gain a clear picture of the current issues in a business. Having agreed the priority areas to be tackled with our client, we design a carefully matched programme or project to achieve the desired result.

Customer Surveys - Whether face to face, or by mail, we design questionnaires which probe what matters to the people who give you their money! This provides a great opportunity to get direct feedback and improvement ideas from your critics and your fans.

Staff Surveys - A chance to hear how it feels to work in your organisation. This anonymous survey gives people a safe opportunity to share their perceptions, problems and ideas. As staff then feel they have been consulted, the process also provides a valuable platform from which to launch changes or training.

Mystery First Time Shopper Survey - So how good are you? An experienced outsider with no preconceived ideas can often give you a clearer view of the standards of your products and service, and how effectively your systems work for your customers. Making contact by phone, fax, and in person - our people observe, question, order, enquire, buy and complain - and then report back on their findings.

Process Review - How efficiently does your business work? Do systems create unnecessary work, bottlenecks or repetition of effort. The ways you do things have evolved with the growth of your business work and may have become habit or convention. Through monitoring all the processes involved, we help you to develop more streamlined systems which free up valuable time, and improve the service to customers.

		Climate Survey - An opportunity to take a snapshot of the mood and motivation in a company. Measuring 10 factors like Job Interest, Belief in the Business and Team Spirit, this anonymous survey of all staff reveals the contrasts between sites, shifts or levels of seniority in the business. It can also demonstrate comparisons with the business or industry norms.
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Training Needs Analysis - Through a series of in depth interviews with staff, a comprehensive overview is built up of the existing skills in the business. We then analyse, and report, on how these skills match the needs of their jobs now, and in the future. In addition we produce recommendations of how these necessary skills might be acquired, through training or coaching.

> Contact us to discuss how business analysis can help you