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people skills

people skills

People Skills - Assertive Communication

Rubbing people up the wrong way, or feeling put upon, effects your ability to do your job. Effectively enhancing communication skills builds confidence and encourages more assertive behaviour. The result is less stress on you and reduced friction in your relationships with others.


AIMS TO:

Participants will be better able to :-
  • Identify the benefits of greater assertivenes
  • Examine circumstances in which they are not assertive
  • List their rights and associated responsibilities
  • Recognise Aggressive, Submissive and Assertive behaviour
  • Develop assertive communication skills of listening, questioning and watching

COURSE CONTENT

  • Assertiveness profile
  • Analyse the relationships which surround you
  • List examples of when one to one communication went wrong
  • Life positions
  • What is assertiveness?
  • Your rights and responsibilities
  • Questioning, listening and watching body language
  • Guidelines for difficult circumstances
  • Applying assertiveness to real problems


> Contact us to discuss how people skills can help you
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